FAQ
Q. Am I able to bring my children to the spa when receiving services?
A. All minors are not allowed in the spa unless they are receiving a service.
Q. What is your cancellation policy?
A. Our professional staff allocates time especially for each guest, therefore a credit card is required to guarantee each appointment reservation.
Spa Cancellations or Rescheduling:
As a courtesy, you will receive a confirmation of your reservation prior to your arrival by call, email, or via text. Should the need arise to cancel your appointment, a 24-hour advance notice is required. All no show reservations and cancellations without a 24-hours notice will be charged at the full value of services. Spa Parties are subject to terms of agreement for cancellations, for more information on this please contact one of our Spa Coordinators.
Q. I have never done this before, what can I expect?
A. When booking your appointment our Spa Coordinators will assist you in creating your own spa experience; they will advise you about the various treatments & answer any questions you may have.
If you are a new client to Grove Spa please arrive 20 minutes prior to the start of your service to fill out brief paperwork and allow yourself to begin to relax and unwind.
Q. What do I wear for or during a treatment?
A. You may wear any appropriate or comfortable clothing to Grove Spa. While in treatment, if you wish, you may only disrobe to your comfort level. All of our therapists are trained in discreet draping ensuring your comfort and privacy.
Q. How far in advance do I need to book?
A. It depends on the time of the year. We do recommend four to six weeks advance notice for weekends and a two to three week notice during the week for the best availability. For all packages and groups, we recommend a 2 to 3 month advance notice for the best availability.
Q. What age do I have to be to get a spa service? What is the policy on Minors?
A. Most of our spa services are good for any age of client. We do offer services to clients ages 13 and up. Children under 13 are not allowed in the building unless an adult is only coming in to purchase an item and will remain in the lobby area. If a client is between the ages of 13-17, they may only receive services with a parent or guardians signature to authorize the services. If the client is under the age of 17 the parent or guardian must remain in the room while the service is being provided. The service must also be with the same sex provider.
Q. Can I get a massage if I am pregnant?
A. Congratulations on the news! Grove Spa has prenatal massage available after 14 weeks of gestation. We do not perform massage on expectant mother's prior to 14 weeks due to the increased risk for miscarriage. Enjoy a relaxing Oxy Trio facial, or tinting service instead for some pampering time. As always, we recommend speaking with your doctor before any service.
Q. Does Grove Spa do donations?
A. We are happy to be able to help the local community when we can. We do sponsor many events throughout the area and offer services for good causes. You can contact us through our contact us form to ask for a donation. We do ask for 6 months advance notice and the request in writing and we will get back to you if we can participate. Understand we do get several requests daily for donations.
Q. Do you accommodate groups?
A. We definitely can fit your group in for a spa escape. We have many offerings for Bridal Parties, Ladies Night Out, Corporate events and more. For group reservations please make sure to contact our Spa Coordinators at least 2-3 months in advance for availability.
Q. Do your gift cards expire?
A. Our gift cards have NO expiration and do not lose any value. They are however non-refundable and hold no cash value.
Q. Do you sell Gift Cards?
A. Absolutely. You can stop in and purchase a gift card for any dollar amount, service or package. You can also purchase online via the link below:
Q. Can I pre-pay for an appointment?
A. Yes, when pre-paying for an appointment one of our spa coordinators will assist you in putting the full amount of the service cost onto a gift card which will be used at checkout.
Q. What is customary for gratuity?
A. Tipping your therapist is always greatly appreciated, but not required. If you wish to leave a tip, a 20% tip is customary. When leaving a tip you may either use your credit card as a form of payment or place a cash gratuity in the tip box.
Q. What is cupping?
A. Cupping is beloved for its ability to relieve back and neck pain, increase blood flow and help heal overworked muscles- which is why it is commonly used by athletes. The technique can be employed to provide clients everything from deep tissue release to lymphatic drainage- at Grove our massage therapists use vacuum, myofascial, and mobile cupping. Cupping uses various types of suction to create negative pressure, which pulls up on the skin and fascia and allows the muscle underneath to release. Fresh blood and fluids can then flow throughout the muscle fibers and between interstitial tissues.
So what's up with the marks? Will I bruise? Contrary to the buzz around cupping, the marks are NOT bruises, so we refer to them as "cupping kisses". By drawing stagnant blood and metabolic waste close to the surface, the cups stimulate fresh blood flow to restricted tissue and fascia, flushing them with oxygen and nutrients to support repair and healing. That's what you see in the marks: trapped blood and waste that had been caucusing inflammation and irritation in the tissues due to restriction, that is then being released for the body to process. The round marks can last for up to several days due to the increase in red blood cells in the interstitial tissue. Still want more info? Ask your massage therapist about this process during your visit.
Q. Do you accept insurance?
A. We do not process claims or accept insurance however we are happy to provide the guest with a receipt to present to their healthcare provider for possible reimbursements.